Shipment, Return & Refund

Last Updated: 11 October 2023

At COZYARDS, we are dedicated to ensuring a smooth and satisfying experience for our customers from the moment you shop with us to the handling of your orders. Here's everything you need to know about our shipping, returns, and refunds.

Shipping Policy

Processing and Delivery

  • Processing Time: Orders are typically processed within 7 days from the order date.
  • Shipping Time: Once processed, the estimated delivery time will be communicated to you via email.
  • Shipping Costs: Shipping costs, if applicable, will be displayed at checkout.

Tracking Your Order

After your order is dispatched, we'll send you a confirmation email with a tracking number so you can follow your package's journey to your doorstep.

Returns Policy

Return Eligibility

We want you to love what you've ordered. If you're not completely satisfied, you can return most items within 7 days of receiving the product.

Conditions for Returns

  • Items must be in their original condition, unused, and with all tags attached.
  • Some items may not be eligible for return due to hygiene factors. Please check product-specific return policies.

How to Return

  • To initiate a return, please contact our customer service by filling the Contact Us form below.
  • Follow the instructions provided by our team to send the item back.

Refunds Policy

Refund Processing

  • Once we receive your returned item, it will undergo a quality check.
  • If the return is approved, we will process the refund to your original method of payment within 14 days of receiving the returned product.

Refund Amount

  • The full purchase price will be refunded, excluding any shipping costs, if applicable.
  • In case of a damaged or incorrect item, we will refund the total amount, including shipping costs.

Non-Refundable Items

  • Certain items may be non-refundable. These will be clearly marked on the product page.

Contact Us

For any further queries or assistance regarding our shipping, returns, and refunds, please don’t hesitate to contact us at by filling the Contact Us form below. We're here to help!